Greco Group S.r.l., with registered office at Centro Direzionale isola G1/D piano 21 int. 145 - 80143 Naples (NA), is the owner of the website https://www.grecoshop.it.
Acceptance of the general conditions of sale
1. The contract stipulated between Greco Group S.r.l. and the Customer must be considered concluded with the acceptance, even partial, of the order by Greco Group S.r.l..
Such acceptance is considered tacit, unless otherwise communicated in any way to the Customer. By placing an order in the various ways provided, the Customer declares to have read all the information provided to him during the purchase procedure, and to fully accept the general and payment conditions transcribed below.
2. If the Customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his/her professional activity), once the online purchase procedure has been completed, he/she will print or save an electronic copy and in any case keep these general conditions of sale, in compliance with the provisions of art. 3 and 4 of Legislative Decree 185/1999 on distance selling.
3. Any right of the Customer to compensation for damages or indemnity is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and/or things, caused by the non-acceptance, even partial, of an order.
Purchase methods
4. The Customer can only purchase the products present in the electronic catalogue of Greco Group S.r.l. at the time of placing the order and viewable online at the address (URL) http://www.grecoshop.it, as described in the relevant information sheets. It is understood that the image accompanying the descriptive sheet of a product may not be perfectly representative of its characteristics but may differ in color, size, accessory products present in the figure. All purchase support information (Glossary, characteristics, etc.) are to be understood as simple generic information material, not referable to the real characteristics of a single product.
5. Correct receipt of the order is confirmed by Greco Group S.r.l. by means of an e-mail response, sent to the e-mail address communicated by the Customer. This confirmation message will report the Date and Time of execution of the order and a 'Customer Order Number', to be used in any further communication with Greco Group S.r.l..
The message will reiterate all the data entered by the Customer who undertakes to verify its correctness and to promptly communicate any corrections, according to the methods described in this document.
6. In the event of non-acceptance of the order, Greco Group S.r.l. guarantees timely communication to the Customer.
Payment Methods
7. Advance Bank Transfer
The Advance Bank Transfer payment method can be used on all items in the catalog. In the case of payment by Advance Bank Transfer, the items ordered by the Customer will be held until receipt of proof of the transfer, to be sent to Greco Group S.r.l. (via fax or e-mail) no later than 3 working days from the date of acceptance of the order. The items ordered will be sent only upon actual crediting of the amount due to the Greco Group S.r.l. account, which must occur within 7 working days from the date of acceptance of the order. After these deadlines, the order will be automatically considered cancelled.
The reason for the bank transfer must include:
• the order reference number
• the date the order was placed
• the name and surname of the person placing the order
8. PayPal
By selecting the PayPal payment type, you will be redirected to a page on the PayPal website where you can make the payment by credit card or prepaid card. If you are registered, you will enter your email address and password and make the payment. If you are not registered, the information you will need to provide to make the payment includes the details of the credit or prepaid card and some personal information that PayPal will retain in accordance with its Privacy Policy. Your financial data will not be shared with Greco Group S.r.l. but will be managed directly by PayPal. In the event of cancellation of the order or non-acceptance by Greco Group S.r.l., the amount will be refunded to your PayPal account. Greco Group S.r.l. will not be liable for delays and/or damages caused during the refund process.
9. GestPay by Banca Sella - Virtual POS
Why did we choose the “GestPay” payment system by Banca Sella?
Because it is easy, fast and safe and offering you customers a payment service with these characteristics is first and foremost a duty, as well as being synonymous with seriousness. The staff of Greco Group S.r.l. is very attentive and sensitive to these aspects because, before being merchants, we were and still are consumers and we know well that it is not nice to be cheated!! In addition to being a safe and innovative system, which allows you to pay via credit and prepaid cards instantly and safely from any fraud (online transactions are carried out with Verisign certification, via a Secure Server that adopts the SSL Secure Socket Layer protection system and 3D Secure Verified by VISA and MasterCard Secure Code anti-fraud protection that eliminates potential chargebacks), GestPay is highly competitive compared to other online payment services. All this gives us the opportunity to reduce certain additional costs that, as everyone knows, weigh on the final price of the product. The accepted credit cards are Visa, Mastercard, Cartasì and American Express.
10. Cash on delivery
In the case of purchases with Cash on delivery, an additional contribution of 6.00 Euros or 3% for purchases over 200.00 Euros will be applied to the total amount, as clearly highlighted when choosing the payment method. Payment must be made exclusively with cash (BANK cheques will not be accepted by the courier). The communication to the Customer of which courier will be responsible for the delivery will be made using the methods provided on the site. Nothing more than what is indicated at the time of the order will be due by the Customer.
11. PostePay top-up
What is a PostePay top-up?
The PostePay top-up is a payment method that can be made at any post office or conveniently at home on the internet.
11.1 How to top up your PostePay at the post office:
The form to top up your Post Office is available at the post office closest to your home. You can find it inside the office or ask for it at a counter. After filling out the form with the data we will have sent you by email, you will have to hand it in at a counter. The employee will give you a copy of the form as proof of payment.
11.2 And after that?
11.3 Top up your PostePay is very quick. When you make the payment, we will already have the credit and we will be able to proceed with shipping your order.
You can send us an email to notify us of the payment.
11.4 How to top up your PostePay online:
If you have a PostePay card or are the holder of a Postal Current Account (BancoPosta), you can top up your Post Office account through the Post Office website. If you have a PostePay card, follow these simple steps:
1. Go to the Post Office website;
2. Enter your username and password;
3. Click on the "Recharge card" item in the menu on the left;
4. On the page that opens, enter your card details in the "Ordering Postepay card" section, and the PostePay card number that we will have sent you by email in the "Beneficiary Postepay card" section. Enter the total amount of the order in the "Amount to recharge" field.
Click on the "Continue->" button
11.5 And after that?
11.6 Recharging a PostePay is very fast, when you make the payment, we will already have a view of the credit and we will be able to proceed with shipping the order.
You can send us an email to notify us of the payment.
Delivery methods and transport conditions
12. Greco Group S.r.l. can only accept orders for delivery in Italy.
13. For each order placed on GrecoShop, Greco Group S.r.l. issues a receipt or invoice (upon request) for the material shipped, sending it via email to the person placing the order, pursuant to art. 14 D.P.R. 445/2000 and DL 52/2004 or attaching it to the order package. For the issuance of the invoice, the information provided by the Customer at the time of ordering will be valid. No changes to the invoice will be possible after the invoice has been issued.
14. Delivery costs are borne by Greco Group S.r.l., except for any Transport Cost Contributions, explicitly highlighted at the time of placing the order. Payment for the goods by the Customer will be made using the method chosen at the time of ordering. Nothing more is owed by the Customer than the total amount of the order.
15. Greco Group S.r.l. cannot be held responsible for any delays in processing the order or in delivering the items ordered.
16. Unless otherwise specified by our Customer Service, delivery is intended to be at street level. Upon delivery of the goods by the courier, the Customer is required to check:
• that the number of packages delivered corresponds to that indicated in the transport document sent in advance by email;
• that the packaging is intact, not damaged, not wet or otherwise altered, including the sealing materials (adhesive tape or metal straps).
Any damage to the packaging and/or the product or the lack of correspondence in the number of packages or indications must be contested immediately, by placing a WRITTEN RESERVE OF CONTROL on the courier's proof of delivery. Once the courier's document has been signed, the Customer will not be able to raise any objections regarding the external characteristics of the goods delivered.
Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery, according to the methods set out in this document.
17. In the event of failure to collect the material stored in the courier's warehouses within 5 working days due to repeated impossibility of delivery to the address indicated by the Customer when ordering, the order will be automatically cancelled.
For more information, see the transport conditions Paccocelere 3, express courier BRT (Bartolini) and express courier GLS.
Shipping costs
18. Greco Group S.r.l. calculates shipping costs based on the weight of the individual items added to the cart. The cost of shipping costs is only € 9.90 for every 30Kg of goods ordered. Only for products in the "Machines" section and for others that reach a certain size, the cost of shipping costs is not calculated based on weight but based on volume and its value for the individual product is indicated directly in the listing. It is recommended to check the integrity of the package upon receipt. In the event of anomalies, accept the package by signing "reserve".
Shipping costs are calculated automatically in the cart section.
For shipments made with Paccocelere 3 of Poste Italiane, with SDA couriers, the shipment code will be indicated and can be traced on the poste.it website at https://business.poste.it/pubblica-Amministrazione/cerca/index.html. For shipments made with BRT (Bartolini) express courier, delivery is expected in 48 hours, a shipment number will still be issued for tracking on the website at https://www.brt.it/it/home. For shipments made with GLS express courier, delivery is expected in 48 hours, a shipment number will still be issued for tracking on the website at https://www.gls-italy.com .
N.B.
Shipping charges for the islands on orders over 30Kg:
Sardinia - €12.00 surcharge
Minor islands - €12.00 surcharge
Minor islands Sardinia - €24.00 surcharge
Right of withdrawal
19. - Pursuant to articles 64 et seq. of Legislative Decree 206/05, if the customer is a consumer (i.e. a natural person who makes purchases for purposes not related to his/her professional activity, or does not make the purchase by indicating a VAT number in the order form), he/she has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty.
19.1 - To exercise this right, the customer must, within 14 working days from the date of receipt of the products, contact Greco Group S.r.l. customer service. at 081 6126025 or send a communication by registered letter with return receipt, specifying that you wish to exercise the right of withdrawal to:
GrecoShop S.r.l.
CENTRO DIREZIONALE IS G1/D CAP 80143 PIANO 21, INTERNO 145
80143 - Napoli (NA)
servizioclienti@grecoshop.it
The Greco Group S.r.l. customer service manager will indicate to the customer how to pay any return costs, once the product has been returned, Greco Group S.r.l. within 30 days of the return of the goods (period within which the integrity and functionality of the product and packaging will be checked), will refund the amount after having verified the integrity of the goods. The refund will be made only and exclusively by bank transfer for orders previously paid by bank transfer (9) or cash on delivery (10) it will be the customer's responsibility to promptly indicate the bank details. Orders previously paid by credit card, debit card, prepaid card or PayPal account will be credited back to the respective credit card, debit card, prepaid card or PayPal account.
The goods must be returned intact and functional, complete with all their components and in the original and undamaged packaging (envelopes and packages), stored and possibly used according to normal diligence, in the total absence of wear and tear or dirt.
Within 14 days of the withdrawal communication, the customer must independently arrange, through his own forwarder, the forwarding of the goods to our operational headquarters:
Via San Giorgio Vecchio, 89 - cap 80046 - San Giorgio a Cremano (NA) - Italy - European Union
19.2 - The right of withdrawal is subject to these conditions:
- It applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on a fraction of the purchased product
- It does not apply: (i) to sealed audiovisual products or computer software (including those attached to hardware), once opened; (ii) to products packaged to measure or clearly personalized.
- The purchased good must be intact and returned in the original packaging, complete in all its parts (including packaging and any accessory documentation); in any case, the affixing of labels or adhesive tape directly on the original packaging of the product must be avoided;
- The shipment and integrity of the product, until receipt in our warehouse, is under the complete responsibility of the Customer;
- Upon arrival at the warehouse, the product will be examined to assess damage, tampering and missing parts of the same not resulting from transport. If the packaging and/or wrapping are damaged, Greco Group S.r.l. may withhold a percentage from the refund due, no more than 10% of the same, as a contribution to the restoration costs.
19.3 - The right of withdrawal lapses entirely, due to the lack of the essential condition of integrity of the good (packaging - content), in cases where Greco Group S.r.l. ascertains:
- The unconventional use of the good that has caused the wear and tear and ruin of the good, or the use of any consumable materials;
- The lack of the external packaging, the original internal packaging or part of it;
- The absence of integral elements originally attached to the product;
- Damage to the product for reasons other than its transport.
In the event of forfeiture of the right of withdrawal, the goods will be made available to the Customer for collection at his/her expense at the headquarters of Greco Group S.r.l.
Privacy
20. The personal data requested during the order process are collected and processed in order to satisfy the express requests of the Customer and will not be transferred to third parties under any circumstances and for any reason. Greco Group S.r.l. guarantees its customers compliance with the legislation on the processing of personal data, governed by the privacy code pursuant to Legislative Decree 196 of 30.06.03.
The data controller is Greco Group S.r.l.
Registered office: Centro Direzionale isola G1/D piano 21 int.145 - 80143 (NA).
Complaints
21. Any complaints must be addressed to:
Greco Group S.r.l.
Registered Office: Centro Direzionale isola G1/D piano 21 int.145
80143 - Naples (NA)
P. Iva IT10446071218
Operational Headquarters: Via San Giorgio Vecchio, 89
80046 - San Giorgio a Cremano (NA)
www.grecoshop.it - info@grecoshop.it
Applicable Law
22. The sales contract between the Customer and Greco Group S.r.l. is understood to be concluded in Italy and regulated by Italian Law. For the resolution of civil and criminal disputes arising from the conclusion of this distance selling contract, if the Customer is a consumer, the territorial jurisdiction is that of the reference court of his/her municipality of residence, in all other cases, the territorial jurisdiction is exclusively that of the Court of Naples.
HOW TO ORDER
Buying on www.grecoshop.it is quick and easy, below we will show you the few and simple rules for shopping on our Web Shop:
1. You will have to register by clicking on register.
2. Once you have found the item you like the most, you can add it to your shopping cart (on the right side of the page) by simply clicking on the button that shows a shopping cart.
3. Now you can start the order sending procedure by simply clicking on the "Order" button on the right side of the page. We remind you that the order will be sent only by clicking on the "Confirm" button located on the last page, the one that shows the order summary.
4. On Greco Group S.r.l. you can also purchase with a simple phone call. If browsing scares you, confuses you or you simply don't feel safe, now you can complete the purchase of the items you are interested in by calling our Customer Service.
To proceed with the purchase, simply call 081 6126025. One of our operators will collect your request and your personal data necessary to complete the order. To speed up the order procedure, we recommend that you have the following information in hand: the article code of the requested product (you can find it in its description sheet, together with its availability) or its full name.
At the end of the telephone procedure, you will receive an order confirmation email sent to the reference address that you have indicated to our operator containing the summary of the information provided.
The telephone order reception service is active every day, including Saturdays and Sundays, from 9.00 to 13.00 and from 14.30 to 18.30.
WARRANTY & ASSISTANCE
1. All products sold by Greco Group S.r.l. are covered by the manufacturer's conventional warranty and the 24-month warranty for defects of conformity, pursuant to Legislative Decree 24/02. To benefit from warranty assistance, the Customer must keep the receipt or invoice (or DDT) received attached to the order.
2. The manufacturer's conventional warranty is provided according to the methods illustrated in the documentation included in the product packaging. If, following intervention by an Authorized Service Center, the defect is found not to be covered by the manufacturer's conventional warranty, the Customer will be charged for any costs of verification and repair requested by the Authorized Service, as well as the transport costs for the return to the Customer, if incurred by Greco Group S.r.l..
3. The 24-month warranty pursuant to Legislative Decree 24/02 applies to the product that presents a lack of conformity, provided that the product itself is used correctly, in compliance with its intended use and as provided in the attached technical documentation. This warranty is reserved for the private Consumer (a natural person who purchases the goods for purposes not related to his/her professional activity, or makes the purchase without indicating a VAT number in the order form). If an entrepreneur - even an individual - purchases a good that is attracted in the sphere of business or profession, Decree 24/02 does not apply, but the 12-month conventional warranty pursuant to Art. 1490/1512 persists. In the event of a lack of conformity, Greco Group S.r.l. will, at no cost to the Customer, restore the conformity of the product by repair/replacement (in this case the shipping costs related to the return of the goods to the Customer are borne by Greco Group S.r.l.) or by reducing the price, up to the termination of the contract. If, following intervention by an Authorized Assistance Center, the defect does not result in a lack of conformity pursuant to Legislative Decree 24/02, the Customer will be charged for any costs of verification and restoration requested by the Authorized Assistance, as well as transport costs if incurred by Greco Group S.r.l..
4. Replacements in the event of DOA (Dead On Arrival: product not working upon delivery) occur only if expressly provided for by the manufacturer. By law, the shipping costs related to the return of the goods to Greco Group S.r.l. are borne by the Customer. The times for replacement or possible repair of the product depend exclusively on the manufacturer's policies.
5. In the event that, for any reason, Greco Group S.r.l. is unable to return a product under warranty (repaired or replaced) to its customer, Greco Group S.r.l. may proceed at its own discretion to refund the entire amount paid (amount that does not include shipping costs related to the return of the goods) or to replace it with a product of equal or superior characteristics.
6. No damages can be requested from Greco Group S.r.l. for any delays in carrying out repairs or replacements.
7. In cases where the application of the guarantees requires the return of the product, the goods must be returned by the Customer in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc.). In accordance with the law, the shipping costs related to the return of the goods to Greco Group S.r.l. are, in any case, always paid by the Customer. To limit damage to the original packaging, we recommend, when possible, to insert it in a second box. In all cases, the application of labels or adhesive tape directly onto the original product packaging should be avoided.